Privacy Policy

Last Updated: August 2026

At Shop Puff Dispensary, customer privacy and discretion are fundamental to the way we operate. We know customers expect a private, confidential shopping experience when purchasing cannabis products and related merchandise. This Privacy Policy explains how we collect, use, protect, and handle customer information while providing our website, ordering, fulfillment, and customer-support services.

Our Commitment to Discretion

Shop Puff Dispensary is committed to maintaining a private, discreet, and security-focused customer experience. We take reasonable measures to limit unnecessary exposure of customer information throughout the shopping, payment, fulfillment, and delivery process. Our goal is simple: Your order should remain your business. We do not intentionally place unnecessary cannabis-related product information on the exterior of eligible shipments.

Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Name
  • Email address
  • Telephone number
  • Billing information
  • Shipping address
  • Order details
  • Account information
  • Customer-service communications
  • Website usage information
  • Device and browser information
  • IP address and security-related information

We collect only information reasonably necessary to operate our website, process orders, provide customer support, maintain security, and fulfill legitimate business purposes.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect customer information from unauthorized access, misuse, alteration, disclosure, or loss. Security measures may include access controls, secure website technologies, restricted internal access, monitoring, and other appropriate safeguards. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Children's Privacy

Shop Puff Dispensary is intended for eligible adults and is not directed toward children. We do not knowingly seek to collect personal information from children. If we become aware that information has been submitted by a child in circumstances where collection is not permitted, we will take reasonable steps to address the situation.

Third-Party Websites

Our website may contain links to third-party websites, services, educational resources, payment providers, or other platforms. Once you leave the Shop Puff Dispensary website, the privacy practices of the third party will apply. We encourage customers to review the privacy policies of external websites before providing personal information.

Changes to This Privacy Policy

Shop Puff Dispensary may update this Privacy Policy periodically to reflect changes in our services, technology, security practices, or applicable requirements. The latest version published on this page will represent the current Privacy Policy.

Discreet Order Information

Order information is handled on a need-to-know basis. Access to customer information may be limited to personnel, service providers, or operational partners who require the information to perform specific functions such as order processing, payment processing, fulfillment, shipping, website operation, security, or customer support. We do not encourage unnecessary internal access to customer order information.

Discreet Packaging

Privacy is especially important during fulfillment. Eligible orders are prepared using discreet, privacy-focused, non-branded exterior packaging designed to minimize unnecessary product identification. We do not intentionally display the specific cannabis product purchased on the outside of a package. Shipping labels and information required by the carrier or applicable authorities may nevertheless appear on the exterior.

Shipping Privacy

When an order is shipped, customer information is shared only as reasonably necessary to complete delivery. This may include the recipient’s:

  • Name
  • Delivery address
  • Contact information
  • Tracking information
  • Other information required for successful delivery

Shipping information is provided to the relevant fulfillment or delivery service only when necessary to complete the shipment.

Payment Privacy

Payment information may be processed through third-party payment providers. Shop Puff Dispensary does not intentionally request unnecessary financial information. Where payment services are provided by third parties, those providers may independently process information according to their own privacy and security practices. Customers should review the applicable payment provider’s privacy policy when appropriate.

Customer Communications

When you contact Shop Puff Dispensary, we may retain the information necessary to respond to your inquiry and provide customer support. We handle customer communications confidentially and limit access where reasonably possible. Customers should avoid sending unnecessary sensitive information through email or other communication channels.

Information Sharing

Shop Puff Dispensary does not sell customer information simply because a customer places an order. Information may be shared when reasonably necessary with trusted service providers that support our operations, including:

  • Payment processors
  • Website and hosting providers
  • Order-management services
  • Fulfillment providers
  • Shipping and logistics companies
  • Security and fraud-prevention providers
  • Customer-support platforms

These parties receive information only as reasonably necessary to provide their services or fulfill legitimate operational requirements.

Contact Us About Privacy

If you have questions or concerns about customer privacy, discreet packaging, personal information, or our privacy practices, contact us directly.Shop Puff Dispensary

728 E Commercial St
Los Angeles, CA 90012
United States

Email: info@shoppuffdispensary.com
Phone: +1 (936) 240-8724