Delivery Times

Delivery estimates depend on the shipping method, destination, carrier, and fulfillment conditions. Estimated delivery times do not necessarily include order-processing time. Customers should use the tracking information provided after shipment for the most current delivery updates.

Tracking Your Order

Once your order has been shipped, tracking information may be sent to the email address or contact information provided during checkout. Tracking allows customers to monitor:

  • Shipment acceptance
  • Transportation progress
  • Delivery status
  • Delivery location
  • Estimated arrival information

Tracking updates may take some time to appear after the package enters the carrier network.

International Orders

Once your order has been shipped, tracking information may be sent to the email address or contact information provided during checkout. Tracking allows customers to monitor:

  • Shipment acceptance
  • Transportation progress
  • Delivery status
  • Delivery location
  • Estimated arrival information

Tracking updates may take some time to appear after the package enters the carrier network.

Lost, Delayed, or Stolen Packages

Although we take extensive precautions to protect every shipment, delivery problems can occasionally occur. If your tracking information indicates that an order has been delivered but you cannot locate it, first check your delivery area and contact the carrier. For delayed or missing shipments, contact Shop Puff Dispensary with your:

  • Order number
  • Full name
  • Shipping address
  • Tracking number
  • Description of the issue

We will review the shipment and assist with the appropriate next steps.

Returned Packages

Packages may be returned because of an incorrect address, unsuccessful delivery, recipient unavailability, carrier restrictions, or other delivery circumstances. If a package is returned, Shop Puff Dispensary will review the order and contact the customer when additional information or action is required. Additional shipping charges may apply where a return results from incorrect customer-provided information.

Shipping Questions & Customer Support

If you have questions about an order, shipping method, tracking number, delivery address, or shipment status, our customer service team is available to assist.

Shop Puff Dispensary

Address:
728 E Commercial St
Los Angeles, CA 90012
United States

Email:
info@shoppuffdispensary.com

Phone:
+1 (936) 240-8724

Last Updated: August 2026

At Shop Puff Dispensary, we believe shipping should be simple, secure, private, and professional. Every eligible order is handled with care from the moment it is placed until it reaches its destination. We provide discreet domestic and international shipping options where available, with privacy-focused packaging and secure order handling designed to protect our customers’ information and purchasing privacy.

Your privacy matters to us. All orders are prepared using plain, discreet, non-branded exterior packaging. We avoid unnecessary product descriptions, cannabis-related branding, or promotional information on the outside of your package.

Our discreet fulfillment process is designed so that:

  • Your product details remain private
  • Packaging does not unnecessarily identify the contents
  • Shipping labels contain only necessary delivery information
  • Orders are handled securely throughout fulfillment
  • Tracking information is provided when available
  • Customer information is treated confidentially

What you order is your business. We keep your shipment private.

Worldwide & Domestic Shipping

Shop Puff Dispensary offers shipping options for customers within the United States and international customers where the applicable product and destination are eligible for shipment. Shipping availability is determined by the product selected, destination, fulfillment method, and applicable requirements. Our shipping network is designed to provide customers with convenient access to eligible products while maintaining a high standard of privacy and package security.

Orders are normally processed after payment has been confirmed. Processing may include order verification, inventory confirmation, packaging, and shipping preparation. During periods of high order volume, holidays, promotions, or unexpected operational delays, processing times may be longer. Once an order has been shipped, customers receive tracking information when tracking is available.

Order Processing Time

Orders are normally processed after payment has been confirmed. Processing may include order verification, inventory confirmation, packaging, and shipping preparation. During periods of high order volume, holidays, promotions, or unexpected operational delays, processing times may be longer. Once an order has been shipped, customers receive tracking information when tracking is available.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Before completing checkout, carefully verify:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • ZIP or postal code
  • Country
  • Phone number where required

Incorrect or incomplete information may cause delivery delays or returns.

Damaged Packages

If your package arrives damaged, contact us promptly. For faster assistance, provide:

  • Order number
  • Photographs of the package
  • Photographs of the damaged product
  • Tracking information
  • Description of the damage

Our team will review the circumstances and determine the appropriate resolution.

Customer Privacy

Shop Puff Dispensary takes customer confidentiality seriously. Information provided during checkout may be used to:

  • Process orders
  • Confirm payments
  • Fulfill shipments
  • Provide customer support
  • Send tracking information
  • Prevent fraudulent transactions
  • Maintain appropriate business records

We use customer information only as necessary for legitimate business and fulfillment purposes.