Return & Refund Policy

Last Updated: August 2026

At Shop Puff Dispensary, customer satisfaction, product quality, and privacy are important to us. We carefully process and package every eligible order. If you experience a problem with your purchase, our customer support team is available to review the situation and help determine an appropriate resolution.

 

1. General Return Policy

Because cannabis and certain other products are subject to specific handling, safety, and quality requirements, opened or used cannabis products generally cannot be returned or resold. For eligible products, return requests must be submitted within the applicable return period specified below. Products must remain unused, unopened, and in their original packaging unless the product arrived damaged, defective, incorrect, or otherwise qualifies for a replacement or refund.

2. Eligible Refund or Replacement Situations

Depending on the circumstances, Shop Puff Dispensary may provide a refund, replacement, store credit, or another appropriate resolution when:

  • You received the wrong product.
  • An eligible product arrived damaged.
  • An eligible product arrived defective or unusable.
  • Your order contains missing items.
  • The product materially differs from the product ordered.
  • A verified fulfillment error occurred.
  • Another issue is confirmed by our customer support team.

Each request is reviewed individually to determine the appropriate resolution.

3. Non-Returnable Products

For health, safety, quality-control, and product-integrity reasons, the following products generally cannot be returned once opened or used:

  • Cannabis flower
  • Pre-rolls
  • Edibles
  • Vapes and cartridges
  • Concentrates
  • Wax
  • Topicals
  • Other consumable cannabis products

Accessories and other non-consumable products may have different return eligibility depending on their condition and product category.

4. Damaged or Defective Products

If your order arrives damaged or a product appears defective, contact us as soon as possible. To help us investigate the issue, provide:

  • Order number
  • Customer name
  • Product name
  • Description of the problem
  • Photographs of the package
  • Photographs of the product
  • Photographs of any visible damage
  • Tracking information, when applicable

Do not discard the product or packaging until our support team has reviewed the claim, unless doing so is necessary for safety.

5. Incorrect Items

If you receive an item different from the one shown on your order confirmation, contact us promptly. After verifying the order and shipment information, Shop Puff Dispensary may provide an appropriate replacement, refund, store credit, or other resolution.

6. Missing Items

If an item appears to be missing from your shipment, contact customer support with your order number and a description of the missing product. We will review the order, fulfillment records, and available shipment information before determining the appropriate resolution.

7. Order Cancellation

If you need to cancel an order, contact Shop Puff Dispensary as soon as possible after placing it. Cancellation requests cannot always be guaranteed because an order may already have entered processing, packaging, or shipment. Once an order has been shipped, cancellation may no longer be possible.

8. Refund Processing

When a refund is approved, the refund will generally be processed through the original payment method where possible. The time required for the refund to appear in the customer’s account may depend on the payment provider or financial institution. Shop Puff Dispensary does not control processing times imposed by third-party payment providers.

9. Store Credit

In certain circumstances, Shop Puff Dispensary may offer store credit instead of a direct refund. Store credit may be provided when:

  • A customer requests it.
  • A replacement is unavailable.
  • A product issue is verified.
  • Another resolution is considered more appropriate.

Any applicable store-credit terms will be communicated when the credit is issued.

 

12. Refund Approval

Submitting a refund request does not automatically guarantee approval. Each request is reviewed based on the product type, condition, order information, circumstances of the claim, and applicable company policies. If approved, we will explain the available resolution before processing the refund, replacement, or store credit.

10. Shipping Charges

Original shipping charges are generally non-refundable unless the refund results from an error attributable to Shop Puff Dispensary or another circumstance approved by customer support. If a return is approved, customers will receive specific instructions regarding any applicable return shipping requirements.

11. Returns Due to Incorrect Customer Information

Customers are responsible for providing accurate information during checkout. Refunds or replacements may not be available when an order cannot be delivered because of:

  • Incorrect shipping address
  • Missing apartment or unit number
  • Incorrect postal code
  • Incorrect contact information
  • Failure to provide required delivery information
  • Customer refusal of an otherwise properly shipped package

Shop Puff Dispensary will review each situation individually.

How to Request a Refund or Return

To request a return, replacement, store credit, or refund, contact:

Shop Puff Dispensary

Email: info@shoppuffdispensary.com
Phone: +1 (936) 240-8724

Please include:

  1. Your order number
  2. Full name
  3. Product name
  4. Date of purchase
  5. Description of the issue
  6. Photographs or supporting information, when applicable

Our customer service team will review your request and respond with the appropriate next steps.